Service & Cancellation Policy

This policy template must be adapted to your actual business operations, contracts, payment practices and applicable law before publication.

1. Project Scope

Before work begins, the client and service provider should agree in writing on deliverables, fees, timelines, payment milestones and responsibilities.

2. Changes to a Project

Additional features or changes outside the agreed scope may require a revised quote and timeline. Changes should be approved before additional work proceeds.

3. Cancellations

Cancellation requests should be submitted in writing. The handling of completed work, committed costs and outstanding milestones should follow the written project agreement and applicable law.

4. Refunds

Refund eligibility and processing should follow the applicable agreement and consumer or business laws. Publish only a policy that accurately reflects your actual practices.

5. Billing Questions

Add your real business email and instructions for submitting a billing or service concern.